Politique de livraison

Logistics & Delivery Policy

1. Delivery Area

1.1 We support delivery to most major cities and regions in Europe (please refer to the checkout page for the list of supported countries). Currently, we do not service remote islands, PO boxes, or military addresses.

1.2 For orders outside the delivery area, we will proactively contact users for a refund after the order is placed

2. Delivery Time

2.1 Under normal circumstances, orders will be shipped within 5-15 business days.

2.2 Standard delivery time is 5-15 business days (subject to variation based on destination and customs clearance). The promised timeframe does not include delays caused by ports, holidays, peak seasons, or force majeure.

2.3 Within 24 hours after shipping, a tracking number and online tracking link will be sent to your registered email, so you can check the parcel status at any time.

2.4 Once an order has been shipped, we are unable to change the delivery address.

3. Shipping Cost and Customs

3.1 Shipping costs are automatically calculated at checkout; certain large orders are eligible for free shipping (please refer to the official website announcement for details).

3.2 According to applicable European regulations, the recipient must pay any customs duties, VAT, or import excise taxes that arise on orders shipped to the EU (where applicable). We will provide any necessary invoices or customs documentation upon request, but we cannot predict the final tax rates imposed by every country.

4. Parcel Tracking & Issue Resolution

4.1 If the parcel is not received after the expected delivery period, please check via the tracking number first, or contact customer service by email in case of delay, abnormal status, or damage.

4.2 If you find damage to the outer packaging, missing items, or an obvious abnormality upon receipt, please take photos and contact us within 48 hours. We will assist with registration, investigation, and quick after-sales processing.

4.3 If the parcel is returned or lost due to wrong delivery information provided by the user, additional loss and cost shall be borne by the user.